At Silano Walks, we want you to be fully satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund process as outlined below.

1. Return Eligibility

  • Items must be returned within 7 days of the delivery date.
  • Products must be unused, unwashed, and in their original packaging with all tags attached.
  • Items that show signs of wear, damage, or alteration may not be accepted.

2. Non-Returnable Items

  • Clearance or sale items are not eligible for return or refund.
  • Personalized or custom-made products cannot be returned unless they arrive damaged or defective.

3. Return Process
To initiate a return:

  1. Contact our customer support at 📧 [email protected] within 7 days of receiving your order.
  2. Include your order number, the item(s) you wish to return, and the reason for return.
  3. Our team will provide return instructions and the return shipping address.

4. Shipping Costs for Returns

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
  • We recommend using a trackable shipping method as we are not responsible for lost return packages.

5. Refunds

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5–7 business days via the original payment method (in COD cases, you may be contacted for a suitable refund arrangement).

6. Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange a replacement or a full refund at no additional cost.

7. Contact Us
If you have any questions about this policy, please contact our support team at:
📧 [email protected]